Privacy Policy for Lokayan – Handicraft Heritage

Effective Date: October 8, 2025

At **Lokayan – Handicraft Heritage**, we are committed to protecting the privacy of our customers and the dignity of our artisans. This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from https://lokayan.in.

1. Information We Collect

We collect information primarily to process your orders, provide a seamless shopping experience, and share our mission.

A. Information You Provide Directly (Order Data)

When you make a purchase or attempt to make a purchase through the Site, we collect the following personal information from you:

• Contact Information: Name, email address, phone number.
• Shipping Information: Billing and shipping address.
• Payment Information: Payment card details (processed securely by third-party gateways; we do not store full card numbers), or other payment details.

B. Information Collected Automatically (Device Data)

When you browse the Site, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, web browser type, time zone.
• Usage Information: Pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
• Tracking Technologies: We use "cookies" and similar tracking technologies to enhance your experience. You have the option to manage cookie settings in your browser.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Fulfill Orders: To process your transactions, arrange for shipping, and provide you with invoices and order confirmations (Primary use of Order Data).
• Customer Communication: To communicate with you about your order status, address your inquiries, or process returns/refunds.
• Security and Fraud Prevention: To screen our orders for potential risk or fraud.
• To Improve Our Site: To analyze how our customers browse and interact with the Site, allowing us to optimize design and product offerings.
• Marketing & Storytelling (with Consent): To provide you with information or advertising relating to our products, new collections, and the stories of our artisan communities, consistent with the preferences you have shared with us.

3. Sharing Your Personal Information

We share your Personal Information with third parties only to help us use your Personal Information, as described above:

• Service Providers: We share necessary data with third parties who perform services on our behalf, such as payment processors (for secure transactions), shipping carriers (for delivery), and IT support.
• Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, but always under the promise of protecting your privacy.

4. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

5. Data Retention

When you place an order through the Site, we will maintain your **Order Data** for our records for a period necessary to fulfill the purposes outlined in this Policy, unless and until you ask us to delete this information.

6. Changes to this Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: