Lokayan - Handicraft Heritage – Shipping Policy

At **Lokayan - Handicraft Heritage**, every piece is a handcrafted treasure. We commit to delivering your item safely and efficiently while maintaining our support for artisan communities and eco-conscious practices. Please review the following details regarding how and when you can expect your order.

1. Processing & Delivery Timeframes

We prioritize the careful handling of every unique artisan piece. Our delivery timeframe includes two phases: processing and shipping, giving you a quick total turnaround.

A. Order Processing & Handling

This is the time required for our team to perform final quality checks, carefully package your unique item, and arrange handover to our courier partner.

• **Processing Time:** Orders are typically processed and dispatched within **2 to 3 business days** of your order placement.

B. Total Delivery Estimate

The total time from the moment you place your order until it arrives at your doorstep.

• **Total Delivery Time:** You can expect your order to arrive within **5 to 7 business days** from the date of order placement.
• **Tracking:** A tracking number will be emailed to you immediately upon dispatch.

2. Shipping Costs & Free Shipping

We offer a straightforward pricing model to keep your purchasing experience simple.

• **Standard Domestic Shipping Fee:** A flat rate of **₹79** applies to all orders under the free shipping threshold.
• **Free Shipping Threshold:** Enjoy **FREE SHIPPING** on all domestic orders totaling **₹2,000** or more.

3. Eco-Conscious Packaging

In line with our commitment to sustainability, we use **eco-conscious packaging** that prioritizes recycled, recyclable, and plastic-free materials to minimize our environmental footprint while protecting your fragile items.

4. International Shipping (Outside India)

We are proud to share the heritage of our artisans with the world. International shipping is available and calculated based on weight and destination at checkout.

• **Duties and Taxes:** The customer is responsible for all **customs duties, import taxes, and brokerage fees** levied by the destination country. **Lokayan - Handicraft Heritage** cannot control or predict these charges.

5. Loss, Damage, and Incorrect Address

Please **double-check your address** carefully! If an incorrect address is provided and the package is returned, the customer is responsible for re-shipping fees. For issues with damage or loss in transit, please contact us within 48 hours of expected delivery.

6. Contact Information

For any questions regarding your order's status or this policy, please contact us:

Email: contact@lokayan.in