Terms & Conditions: Lokayan – Handicraft Heritage

Namaste! We are delighted that you are engaging with Lokayan – Handicraft Heritage and joining our movement. By visiting and making a purchase on our website (https://lokayan.in), you are agreeing to the following terms and conditions, which are **Rooted in Tradition and Woven with Purpose** to ensure a fair and beautiful experience for both you and our artisan communities.

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of all content, products, and services available at the Lokayan website ("the Site"). By accessing or using any part of the Site, you agree to be bound by these Terms. If you do not agree to all the Terms, then you may not access the Site or use any services.

2. Artistry, Product Authenticity & Disclaimers

Lokayan specializes in handcrafted, authentic goods that champion India's indigenous craft traditions.

Handcrafted Uniqueness: You acknowledge that our products—including handloom sarees, khadi apparel, and handmade jewelry—are painstakingly crafted by individual artisans and women-led self-help groups. This means that **no two items are perfectly identical**. Minor differences in weave, print, stitch, texture, or color are inherent characteristics of true handcrafted excellence and the use of natural dyes. These variations are a testament to the artisan's touch and are **not considered defects**.
Color Representation: We strive for high accuracy in product photographs. However, variations may occur due to photography lighting, device display settings, and the batch of natural dyes used. By purchasing, you accept these minor, inevitable differences.
Commitment to Empowerment: Your purchase directly supports sustainable livelihoods for rural artisans. Lokayan commits to fair practices and authentic representation of the craft.

3. Orders, Pricing, and Payment

Pricing: All prices displayed on the Site are listed in Indian Rupees (INR) unless otherwise stated, and are subject to change without prior notice. The final price includes all applicable taxes (GST), but excludes shipping charges unless free shipping is explicitly advertised.
Order Confirmation: All orders are subject to availability and confirmation of the order price.
Payment Security: We use secure payment gateways. Lokayan is not responsible for any issues arising from third-party payment processors.

4. Shipping, Delivery, and Risk of Loss

Shipping Estimates: Delivery timelines provided are estimates and begin from the date of dispatch. Delays can occur due to external factors like logistical issues or national holidays, which are beyond Lokayan's control.
Risk of Loss: The risk of loss and title for all products purchased passes to you upon our delivery to the shipping carrier.
Returns and Refunds: All returns and refunds are governed **strictly** by our Refund and Return Policy, which includes the mandatory requirement for an unedited unboxing video for damaged or incorrect product claims.

5. Intellectual Property Rights

All content presented on the Site—including the **Lokayan – Handicraft Heritage name, logo, text, design, product images, graphics, and brand story**—is the exclusive intellectual property of Lokayan and is protected by copyright and trademark laws.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the content or the Site without express written permission from Lokayan.

6. Governing Law & Contact

Governing Law: These Terms shall be governed by and construed in accordance with the laws of **India**, without regard to its conflict of law provisions.
Disputes: Any disputes related to these Terms or your use of the Site will be resolved in the courts located in India.
Contact Information: For any questions regarding these Terms, please contact us at contact@lokayan.in.